Returns & Refund Policy

Thank you for shopping with us. Please read our Refund & Returns Policy carefully before making a purchase. 

1. All Products – Important Delivery Notice 

Some of our products contain glass components with sharp edges. Please handle all deliveries with care. 

Important: 

• All items must be thoroughly inspected before signing for delivery. 

• If any damage is visible, it must be noted with the carrier at the time of delivery. 

• Once the delivery has been signed for, we are unable to accept responsibility for any damage. 

 

Failure to inspect and report damage at delivery may result in your claim being denied. 

2. Returns Eligibility 

To qualify for a refund: 

• Items must be unused, uninstalled, and in original condition. 

• Products must be returned in original packaging. 

• Proof of purchase is required. 

• Returns must be requested within 2 days of delivery. 

 

Certain items may be non-refundable, including: 

• Custom or special-order products 

• Used or installed items 

• Damaged items not reported in accordance with Section 1 

 

3. Restocking & Handling Fees 

Refunds on eligible products may be subject to a handling and restocking fee, which will be deducted from the refund amount. The fee amount may vary depending on the product type. 

Original shipping costs are non-refundable unless the return is due to our error. 

4. Return Process 

To initiate a return: 

1. Contact us at enquiries@firesprinklerservicing.co.uk with your order number and reason for return. 

2. Wait for return authorization before sending any items back. 

3. Securely package the item to prevent damage during transit.